Our commitment to quality cleaning is reflected in our performance and in customer satisfaction. Quality assurance is not something we have taken on to join the pack, but is a way of life in our company and it is woven into every role and procedure from the cleaners on up through to senior management.
As we specialize in office cleaning and have done so since 1989, we are well informed about the majority of client’s requirements and problems and our company objective is not just providing cleaning service, it is also to remove the client’s problems normally associated with cleaners.
Our quality assurance procedures commence from your first contact with us as we’ll establish your basic needs in the first instance to ensure we can deliver to your needs before we waste your time with meetings.
Quality assurance starts by giving cleaning proposals correctly – Sydney Office Cleaning
We do not give cleaning proposals with premises unseen. Even though we are the office cleaning specialists we could not give a trustworthy cleaning proposal until we have visited your office. Every office, as normal and everyday as it may seem, has its own requirements and you also have your specific requirements.
The cleaning proposal procedure lays the groundwork for getting the cleaning standard that you require and for solving any past problems you’ve had with other cleaners for once and for all.
Sydney Quality Cleaning Proposal Process
Our cleaning proposal is based on the cleaning specification and not just square meters. We note your requirements for each space in your offices, right down to any quirky little things that might be unique to your premises or needs and our cleaning proposal ensures that all these matters will be taken care of on a daily and ongoing basis.
Our Operations Manager is involved in the cleaning proposal process, he may even be the one that does your cleaning proposal, so that we are confident we can perform as you wish, from the outset.
Our prices are based on the average going rates of the commercial cleaning industry and our cleaning proposal is fair and realistic so that it covers what you want done, how you want it done and ensures that it can be done and maintained on the short and the long term. We do not give cleaning proposal on price or sweeten you up just to get a job because we know that only leads to the same problems with cleaning that you’ve had before.
Quality is assured by training your cleaners on site
An important ingredient in our recipe of success is that we conduct your cleaner training ON SITE regardless of whether they are new hands or old hands. Your cleaners are trained to perform quality service to any offices of your specifications including any idiosyncrasies unique to your office.
We have a documented training procedure for all cleaners that includes systematizing all the tasks of your cleaning specification for your offices and forming a nightly routine that gets every task done every night or as scheduled to your requirements.
During this training period, (which may be days, a week, or more for larger offices), you’ll be asked to tell us about any small things that may have been overlooked on the cleaning specification so that they can be included and so that by the end of the training we can deliver the perfect cleaning service that you want.
The cleaners are accompanied by the Training Officer at all times up to the point of their training completion. This is a formal procedure and when the cleaners can perform a perfect job and you are satisfied with that job then the trainer and the cleaners sign a training completion certificate.
From this point onwards you should virtually be on easy street. During the training period we install a Cleaners Book, (usually kept at reception), where you can note any little things you wish to point out to the cleaners at any time. They will check it nightly and take appropriate action.
Maintaining the Quality Cleaning is also assured
Our role is to provide the same level and standard of cleanliness and service to you on the long term which means the same standard achieved at the completion of the cleaners onsite training.
We achieve this with a twofold approach – proactive and reactive.
We are proactive in that we look for any problems and resolve them quickly, often before you are even aware of them.
We conduct periodic third party quality control inspections as a routine action for all jobs exceeding our minimum criteria and any departure from standard is self corrected within 24 hours for daily cleaning jobs.
Our cleaners are thoroughly indoctrinated in quality standards and their responsibility for customer satisfaction and quality control measures are inbuilt in their training and cleaning routines. The self implemented quality control is carried out by all cleaners and is a successful stand-alone quality measure for smaller clients.
We are reactive in that we respond to any complaint or issues on a strict 24-hour turnaround policy.
In the event that have any issue or complaint about your cleaning that has not been resolved through use of the Cleaners Book, you would contact our office and our Operations Manager will investigate and resolve any issues related to our service within 24 hours.